Privacy Policy
1. Who We Are
Padel Life Style ("we", "us", "our") is the data controller for personal data collected through this platform. We are based in London, United Kingdom.
If you have any questions about this policy or how we handle your data, contact us at: hello@padellife.style
2. What Data We Collect
We collect the following categories of personal data:
| Category | Examples | When collected |
|---|---|---|
| Account data | Name, email address, password (hashed) | When you register |
| Tournament data | Tournaments entered, match results, rankings | When you register for or play in events |
| Communications | Messages sent via contact forms or support emails | When you contact us |
| Technical data | IP address, browser type, device info, pages visited | Automatically, when you use the platform |
| Cookies | Session cookies, analytics cookies | When you browse the platform |
We do not knowingly collect sensitive personal data (e.g. health data, ethnicity) unless you voluntarily provide it. We do not collect payment data as our platform is currently free to use.
3. How We Use Your Data
We use your personal data for the following purposes, each supported by a lawful basis under UK GDPR:
| Purpose | Lawful basis |
|---|---|
| Creating and managing your account | Contract performance |
| Registering you for tournaments and showing results | Contract performance |
| Sending service-related notifications (e.g. match schedules) | Contract performance |
| Responding to your enquiries and support requests | Legitimate interests |
| Improving the platform and analysing usage patterns | Legitimate interests |
| Sending optional newsletters or promotional updates | Consent (you can opt out at any time) |
| Complying with legal obligations | Legal obligation |
4. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the platform. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.
We use the following types of cookies:
- Essential cookies — required for the platform to function (e.g. session management).
- Analytics cookies — help us understand traffic and usage (e.g. Google Analytics or equivalent). These are only set with your consent.
A cookie consent banner will appear on your first visit to manage your preferences.
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Tournament organisers — your name and contact details may be shared with the organiser of events you register for, solely to manage that event.
- Service providers — trusted third parties who help us operate the platform (e.g. hosting, email delivery, analytics). They act as data processors and are bound by data processing agreements.
- Legal authorities — if required by law, court order, or to protect the rights and safety of our users.
Where we share data with third parties outside the UK, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or standard contractual clauses).
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Account data — kept for the duration of your account, plus up to 2 years after closure for legal and dispute purposes.
- Tournament records — kept for up to 3 years to maintain competitive history and rankings.
- Support communications — kept for up to 2 years.
- Technical/log data — kept for up to 12 months.
Once data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — ask us to delete your data ("right to be forgotten"), subject to certain conditions.
- Right to restrict processing — ask us to pause how we use your data in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email us at hello@padellife.style. We will respond within 30 days. We may need to verify your identity before processing your request.
8. How We Protect Your Data
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data storage, secure HTTPS connections, and access controls restricted to authorised personnel.
Despite our efforts, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately.
9. Children's Privacy
Our platform is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe a child has provided us with their data without consent, please contact us and we will delete it promptly.
10. Links to Other Websites
Our platform may contain links to third-party websites (e.g. venue pages, partner clubs). This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or via an in-app notice. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's data protection authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO — please reach out to us first at hello@padellife.style.
13. Contact Us
For any privacy-related questions or requests:
- Email: hello@padellife.style
- Location: London, United Kingdom